For as long as information technology has been around, the primary driver for advancement in the field has been the need for business process automation.
All the industry standards around this synergy (ITIL for instance) focus on the holy trinity of Process, People and Technology. As technology continues to advance the sands on which this triangle stands constantly shifts. If one side of the triangle disappears or fails then the shape is compromised.
This is where robotic automation comes to the fore.
What if a business could take its existing processes and its existing technology and automate what its people already do? That’s exactly what RPS does. Rather than invest in more traditional, programmatic automation tooling which would require rework to processes, new test suites and training, RPA automates what a business is doing already, built on the collateral a business already has.
However, the need to automate business processes also continues apace.
What most businesses well understand is the individual processes which their people put in to practice every single day. They know too the technology those people utilise in order to do that. Upgrading underlying technology systems to newer, shinier, faster versions or platforms is an expensive deal. And very time consuming.
Consider a business which employs staff to inspect an incoming report by eye, identify certain words or phrases or isolate the report type and then enter the details into a case management system.
Automating this with RPA is a prime candidate because RPA drives and automates the interfaces which people already use. There’s no need to update the case management system to the latest version with the latest API in order to automate this example. The RPA robot is designed with the existing process as its framework (open the report, find the relevant information) and automates the business’ own technology interfaces to effect the result (enters the information into the case management system).
Of course this is just one example. Imagine the power a business already has within its structure. The processes are defined, the runbook well understood. Robotic Process Automation bridges the gap, it shortens the people side of the triangle! It frees up those resources to be focussed on the activities which really grow a business and drive it forward.
Businesses can adopt RPA in an incremental fashion. Automation of quick wins or the most onerous or people intensive opportunities is a sensible approach. As there is no need to migrate existing toolsets migration towards automation can be done piecemeal. Furthermore, RPA robots – the technology which actual runs a business’ automations – are fully extensible and your robot army can grow as you create more automation with the enterprise at a rate which suits you!
Let RPA power your business process automation and take a quicker, shorter, more economical route on your automation journey